American Truck N' Auto Accessories

Where Quality Is Our Motto

800-326-1107 or order directly online!


Welcome to American Truck n' Auto Accessories where Quality is our motto. Quality parts along with quality service is the way we do business.
We specialize in Custom Billet Grilles, Chrome Trim, Interior and Exterior appearance accessories for your car, truck or SUV.



Return Authorization Request

 

American Truck N' Auto Accessories (ATA) Returns & Cancellations.


Merchandise may be returned within 30 days of receiving your order. We will exchange any UNUSED resalable item for another item of equal value. If the new item is of greater value, you will be charged for the price difference. If new item is of lesser value, you will be credited accordingly. If return is due to an error on the part of ATA, we will arrange for return shipping by use of call tag or shipping return label. We will issue one call tag, and it will be the customers responsibility to ensure that the part is packaged properly and ready for pickup at your specified location. If the part is not ready to be picked up, it then becomes the customer's responsibility to arrange shipping back to us. At no time will a second call tag be issued.

All returns MUST be properly packaged for shipment. If a return is received damaged because of inadequate packaging or it has been visibly opened and not re-packaged properly, you may not receive any refund for any reason from ATA.The product must be received back in exactly the same condition as you received it.

On all returns in which ATA is not at fault, the customer will be responsible for all shipping charges and shipping the part(s) back to us, and there will be no return of freight on the order. Also, if item is being exchanged, customer will be responsible for freight charges to ship the replacement part to the customer. Please use a carrier that will provide you with a tracking number. After you have shipped the product back, you must call us or email us with that tracking number.

Returns without exchange are subject to a return fee of 20% of the purchase price of the item returned or $10.00 which ever is the greater. There will be no return of freight charges. Original shipping costs for any item that was shipped with a "Free Shipping" promotion will be charged to the customer upon return of item(s). We are only able to pay shipping costs on items that are not returned. Exchanges are subject to handling and processing fees. 

NO RETURNS OR REFUNDS ON INSTALLED OR USED MERCHANDISE!

NO RETURNS OR REFUNDS ON SPECIAL ORDER ITEMS

Any products refused upon delivery also subject to return fee.

If your product has obvious visible damage when it is delivered, please REFUSE the part, DO NOT sign for it, and ensure the driver is aware of the reason for refusal. Please call us immediately and notify us of the problem. If the part is found to be damaged after opening the carton, please call or email us to inform us of the problem. We will then inform you of the necessary procedures and steps to be taken. If any of the preceding conditions occur, you are not at fault and you will be shipped a replacement part at no additional cost to you.

If your order arrives with a manufacturers defect, a replacement part will be shipped to you after the defective part has been received back by the manufacturer, and it has been verified that it is indeed a manufacturers defect.

In the process of resolving all of the above issues, if you require a replacement part to be shipped to you immediately (before the above situations can be resolved), it may be required that your credit card be charged for a replacement part and shipping. When the issue has been resolved, and you are deemed not at fault, your credit card will be credited back for the replacement part and any extra shipping costs incurred.

The handling charge, if applicable is non-refundable.

Credits will be issued for returned items within 15 business days of the returned item being received back at our warehouse. In the case of a purchase by credit card, we are only able to issue a credit back to the original credit card on which the order was placed.

The following information will be needed to process your return request. Please fill out ALL fields or there may be a delay in processing your return.

 
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Return Authorization Request

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